To ensure that your customers can contact you and that you use your staff in a good and efficient way, it is required that you are staffed in a way that let you be available when your customers actually try to contact you.
You should staff up with the right capacity for your traffic load to reach your service goals and service times. But to keep a good service it is not sufficient to just know if you meet these goals or not at a given time, you need to use the information iteratively to continuously improve and monitor how your organization lives up to these goals both for internal communication and for external customers.
Meridix Studio is not just a system used to measure a number of incoming or outgoing calls but also a tool that helps you optimize your organizations communication as it changes over time.
Our main product is the report generator Meridix Studio, which currently supports integration with many of the communication platforms on the market.
We are always working hard to add support for new platforms as well as adding additional features to the existing.
The Meridix Studio user interface is the same regardless of your platform but the report content may vary depending on the target platform.