Gain insights into your communication and stay competitive
Make data-driven decisions
Use data to see when customers are trying to reach you, how long they are waiting in queues and how many agents are online to assist them. Start making informed decisions regarding your communication.
Find opportunities among your statistics
Identify trends and irregularities in how you communicate, both internal and external. Find what you need in terms of staffing or communication solutions to make your customer service more competetive.
Give your customers the service they expect
A company's (lack of) customer service is one of the major reasons why customers switch providers of a service or product. Stay competitive by offering the best service to your customers.
Make the most of your resources
Make sure your staff and customers are communicating in the most effective way possible and that your communication solutions are used as they are intended.
Web-based analytics and reporting platforms for communication service providers.
Meridix platform enables communication service providers to offer their customers insights regarding their internal and external communication. The platform collects and presents data from most of the well known communication solutions on the market today. Read more about how it works: